Subject - 0800 number to speed up benefit claims

Posted : (Tuesday 29th May 2007 ) By - Jane (Registered User)A new telephone service to improve the way that people claim benefits and get back to work advice has been launched.

Following customer feedback, a new national 0800 number has been introduced, which is free to call from landlines and will speed up the claims process. In most cases, customers will need to have only one conversation with an adviser to make their benefit claim, so benefits will be received more quickly.

The new numbers are:

Telephone 0800 0 55 66 88
Textphone 0800 0 23 48 88
Welsh language 0800 0 12 18 88

Lines are open from 8am-6pm, Monday to Friday. Charges may apply to calls from mobile phones, but the contact centre will call the customer back if requested. Customers who want face-to-face help filling in a claims form call can still visit their local Jobcentre Plus office where this help will be provided.